kux9's Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how your data is collected, used, and protected, and what rights you have.
Introduction & Scope
Who this policy applies to and where it applies
kux9 ("we", "our") operates a trusted mobile gaming platform for users in Bangladesh. This privacy policy ("policy") explains what information we collect from you while you use the kux9 platform, how we use it, who we share it with, and how your data rights are protected.
This policy applies to the kux9 website, mobile browser version, and all related services. By using our platform, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.
This policy may be updated at any time. For important changes, we will post a notice on the platform or inform you via your registered email.
This policy applies only to users aged 21 or older. kux9 does not knowingly collect personal information from minors.
What Information We Collect
Details of information collected from various sources
Identity & Contact Information
- Full name and username
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport details (for KYC verification)
Financial & Payment Information
- bKash, Nagad, Rocket, Upay mobile banking numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Technical & Device Information
- IP address
- Browser type and version
- Device type and operating system
- Cookie and session data
- Site visit time and duration
Gaming & Activity Information
- Game history and betting activity
- Bonus usage records
- VIP level and points information
- Customer support interaction details
- Preferences and settings information
Purpose of Using Your Information
What your information is used for and on what basis
Account & Service Management
We need your identity and contact information to create, verify, and maintain your account. This is essential for fulfilling our contractual obligations and delivering the platform's core services. Each account's age and identity are verified to ensure a safe gaming environment on kux9.
Financial Transaction Processing
We need your payment information to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. We securely store records of all transactions, from the minimum ৳100 deposit through to withdrawals. Reviewing transaction data to prevent money laundering and detect fraud is a legal obligation for us.
Security & Fraud Prevention
kux9 uses SSL encryption and advanced security technology to protect your account and funds. Technical data is analyzed to detect unusual login attempts, suspicious transactions, or attempts to create multiple accounts.
Customer Service & Support
Our 24/7 live chat and email support team ([email protected]) can access your account and transaction information to resolve your issues quickly. Communication history is retained to improve service quality.
Platform Improvement & Analytics
We use anonymous statistics and usage analytics data to improve the user experience. This analysis helps us improve game selection, interface design, and the payment process.
Communications & Notifications
We use your email and mobile number to send important account security notifications, transaction confirmations, and policy change notices. If you consent to promotional communications, information about bonuses and promotions may also be sent — which you can opt out of at any time.
Cookies & Tracking Technologies
What cookies are and why we use them
Essential Cookies
These cookies are necessary for maintaining login sessions, verifying security tokens, and running the platform's core functions. Without them, the site cannot work properly.
Analytics Cookies
These cookies are used to understand which parts of the site are used most, how long users stay, and where issues occur. This information is completely anonymous.
Preference Cookies
Preference cookies are used to save your language preference, theme setting, and other personalized experiences, so you don't have to reconfigure settings each time.
Most browsers allow you to control cookies — you can block or delete them if you choose. However, disabling essential cookies may prevent you from using some features of the site. kux9 does not use third-party advertising cookies.
Data Sharing Policy
Who information is shared with and under what circumstances
We never
- Sell your personal information to third-party advertisers
- Share information with unnecessary third parties without your consent
- Provide your gaming history to outside companies for marketing purposes
Limited sharing in specific circumstances
- Payment processing: bKash, Nagad, Rocket, Upay, and banks receive only the information needed to complete a transaction.
- Technology partners: Hosting, security, and analytics service providers receive limited information under strict confidentiality agreements.
- Legal obligations: Providing information in response to a court order or a lawful request from a law enforcement authority is our legal duty.
- Game providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI receive the minimum information necessary to operate games.
All our partners and third-party service providers are bound by strict data protection agreements and are required to use information only for the specified purpose.
Data Retention & Security
How long data is kept and how it is protected
Retention Period
All information is retained for as long as your account is active. Even after an account is closed, financial records and identity-related information are kept for the period required by law. Information that is no longer needed is securely deleted.
Security Measures
- All data transmissions are secured with SSL/TLS encryption
- Stored data is kept in encrypted form
- Regular security audits and vulnerability testing
- Limited staff access to data — on a need-to-know basis only
- Two-factor authentication available
Although kux9 uses industry-standard technology to ensure data security, no method on the internet is 100% secure. If you notice any suspicious activity, contact [email protected] immediately.
Your Rights & Controls
What control you have over your information
Right to Access
You can request a complete copy of the information we hold about you.
Right to Correction
You can contact us at any time to correct inaccurate or outdated information.
Right to Deletion
In certain circumstances (where there is no legal obligation to retain it), you can request that your information be deleted.
Right to Restrict Processing
You can request that we restrict the processing of your information for specific purposes.
Right to Portability
You have the right to receive the information you have provided in a structured, machine-readable format.
Right to Opt Out of Promotional Communications
If you no longer wish to receive marketing emails or notifications, you can unsubscribe or change your settings at any time.
To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will try to respond to your request as quickly as possible.
Protection of Minors
How minors' information is kept protected
kux9 strictly provides services only to users aged 21 or older. We do not and will not knowingly collect personal information from minors.
Age is verified during the registration process. If we learn that a minor has opened an account, that account will be closed immediately and the related information will be deleted. If a parent or guardian believes their child is using this site, please contact [email protected] immediately.
For more details on responsible gaming, visit our Responsible Gaming page.
Policy Changes & Updates
How and when this policy may change
kux9 may update this privacy policy from time to time. Changes will be published on this page, and for important changes we will notify you via your registered email or through a notice on the platform.
Continuing to use the platform after an update is considered acceptance of the revised policy. You are encouraged to visit this page regularly to stay informed about the latest policy.
If you have any questions or objections about any part of this policy, please contact us before the changes take effect.
Contact & Support
Talk to us about any privacy-related matter
For any questions about this privacy policy, to exercise your rights, or for any data protection matter, use the channels below to get in touch with kux9.
Email Support
Email us for privacy-related requests:
[email protected]
24/7 Live Chat
For quick assistance, our live chat service is available at any time of day. Speak with us in both Bengali and English.
Your privacy is our highest priority. kux9 is committed to serving you as a safe, transparent, and fair platform.